Terms and Conditions

1. Affiliations

Christos Bohoris is a hypnotherapist registered with the Complementary and Natural Healthcare Council (CNHC), the National Council for Hypnotherapy (NCH) and the National Society of Talking Therapies (NSTT). He is also a trainee member of the United Kingdom Council for Psychotherapy (UKCP). He subscribes to the codes of ethics of these professional bodies.

2. Client Information

The keys to successful therapy: There has been a lot of research conducted to discover what makes therapy work and consistently the findings show that the key factor is the relationship that develops between therapist and client. The other most important thing is that the therapist adapts to the client’s characteristics, culture and preferences.

My commitment to you: All relationships are based on trust, and the therapeutic relationship is no different so I will always do my best to understand you and your issues without making any presumptions. Everyone is different and you are entitled to be you and to hold your views about the world. If I struggle to understand, I will ask. I will not judge you. This doesn’t mean that I condone “bad” behaviour, but it does mean that I will presume good intent. I will also be honest so that you will always know where you stand with me.

What you can talk about: It is common for clients to be worried about disclosing information, wondering if it is safe to do so. Some therapists ask lots of questions but I feel that is too intrusive so I offer you this list of some things (and there are others) which clients may have experienced and which can be discussed.

  • Abuse: domestic, bullying, sexual, physical or emotional, past or present
  • Self-harm
  • Conflicts
  • Guilty secrets
  • Problems with eating
  • Disturbing thoughts or wishes
  • Sexual issues
  • Anything not listed above!

3. Confidentiality

It’s important that you know that the law may forbid our normal confidentiality in the following circumstances:

If I become aware, or have good reason to suspect, that you have knowledge of: A past or future incident/situation that may be dangerous or harmful to a child, you or another adult, and that is not known to the relevant authorities.

Future or past criminal activity that has not been resolved in law. This means any criminal activity, of which the relevant authorities are either unaware or a case they know about which they consider not to be closed (provided you do not present information in therapy which would reasonably reopen the case). This does not include parking or traffic offences unless there is intent, by you or anyone else, to cause danger to yourself or others, or that it is deemed to be a “serious offence”. For our purposes a serious offence is something for which you could be imprisoned and for which the sentence (not necessarily imprisonment) hasn’t yet been served. In these circumstances I will work with you to see if we can work together to make appropriate disclosures.

It is also compulsory to report terrorism, potential radicalisation, money laundering and female genital mutilation to the appropriate authorities.

Other than as required by law, I will routinely discuss your case with my supervisor (in order to ensure that you get the best possible service), my supervisor will have access to your details if I am suddenly unavailable (to contact you and offer ongoing care) and I may talk or write to your GP (but I will not give any personal details beyond what you are working on). Also, If you were to make a complaint about me to my professional body, I would be entitled to share your notes with any investigation procedures.

4. Session Policy

Payment

The cost is £70 per session. The first session lasts up to 90 minutes whereas subsequent sessions last up to 60 minutes. Please do come prepared to pay in full for every session. If the client repeatedly fails to bring payment, in full, then Christos Bohoris reserves the right to refuse future sessions until the outstanding amount is settled. The failure to pay outstanding fees within a reasonable period of time will result in action being taken through the small claims court.

Starting sessions on time

If the client is late to a session then Christos Bohoris reserves the right to stick to the allotted time. The client pays for a therapeutic session that begins when the agreed appointment time begins.

Influence of drugs or alcohol

If you are under the influence of drugs or alcohol then Christos Bohoris reserves the right to refuse your admittance to the location concerned and to refuse to conduct the session. This will be at the discretion of Christos Bohoris. The session will be charged for nevertheless.

Antisocial behaviour

Antisocial behaviour will cause the immediate termination of the session. This will be at the discretion of Christos Bohoris. The session will be charged for nevertheless.

Cancellations

If for any reason the client is unable to attend the appointment, the minimum required notice for cancellation is 48 hours. Where there is less notice of cancellation or if the client does not attend the appointment, the client will be charged the full fee. In certain circumstances, the charging of the full fee can be waived at the discretion of Christos Bohoris. With adequate advance notice,3 where possible, the client will be offered an alternative appointment. The client will be given as much advance notice as possible by Christos Bohoris on the need to cancel an appointment for any other reason.

Ending

I would ask that you give notice to end our work together. This is to ensure we have sufficient time to respectfully and safely close any areas of exploration and give due attention to the ending of the therapeutic relationship.

Data Management and Retention Policy

Christos Bohoris is registered as a data controller with the Information Commissioner and adheres to all requirements of this body and the Data Protection Act 1998.

This means that I promise to:

  • Value the personal information entrusted to me and go further than just the letter of the law when it comes to handling personal information by adopting high practice standards.
  • Consider and address privacy/confidentiality issues at every stage of my contact with clients.
  • Be open with clients about the extent of confidentiality (see section below) and its exceptions.
  • Keep personal information to the minimum necessary and delete it when it is no longer needed.

Specifically, this means:

  • Any financial information provided by the client (e.g. credit card information) is shredded as soon as it is processed.
  • Client information and notes taken in handwritten form are safely stored for the duration of the therapy. Upon completion, the information is scanned and archived in a password- protected and encrypted network storage. As soon as these are digitally archived, the paper-based information and notes are shredded.
  • I reserve the right to audio record sessions (unless you specifically object). Any audio recordings are stored in a password-protected and encrypted network storage.
  • Emails are held either on my computer’s hard drive or on my Android phone (fingerprint / code protected), or the email server or if archived, in a password-protected and encrypted network storage.
  • SMS texts and Instant Messages are held on my Android phone which is fingerprint / code protected.
  • I am not in control of data (e.g. Emails, IMs, SMS texts) which you send to me.
  • The client’s archived data is kept for 7 years. The length of time is based on the stipulation of my insurer and after this time any digital records are permanently deleted.
  • Health data is regarded as a special category of data by the General Data Protection Regulation (GDPR). The condition for processing this special data is “processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional”.
  • I can keep any criminal offence data that may be provided by the client (including allegations, proceedings and convictions).
  • If there is any breach of data security I will give full details to the Information Commissioner’s Office and any person affected within 72 hours of the breach and do all possible to minimise any potential impact.

You have rights with regards to the data held,

The right of access. I will provide you with all data I hold on you as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness). The right to rectification. If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

The right to erasure. If you wish me to erase your data just let me know and I will delete any electronic records and shred any paper records as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness). NB: data may be retained for scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing but this would never include case notes or data such as contact details.

The right to restrict processing. This would usually be a stop-gap measure before correction of any errors or before erasure.

The right to data portability. This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e. I would send the data to you.

The right to object to,

  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling). Christos Bohoris does not engage in these things.
  • Direct marketing.
  • Processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.
  • Automated decision making and profiling. Christos Bohoris does not engage in automated decision making or profiling.

5. Social Media Policy

This is the policy of Christos Bohoris with regard to the use of social media. If you, as a client, have questions about any aspect please do ask. As the world of social media changes fast, this policy is likely to be updated regularly.

Friending

I do not accept friend or contact requests from former or current clients on any of my social media accounts as this can compromise your confidentiality (e.g. someone could see if we were directly associated and may wonder how we know each other) and can also blur the boundary of the therapeutic relationship.

Following

I would suggest not following me on social media and if I notice that you have, I would suggest we discuss this. I will not follow you as this can cause confusion around the purpose of this (would it be part of your therapy or would I just be being curious?).

Interacting

Please do not use public ways of contact (e.g. replies, comments, likes or tagging), again because of the potential for this to compromise your confidentiality. Clients are advised to use SMS (0753 8885 2121) or Email (help@christosbohoris.co.uk) messages for appointment times or other logistics but not to discuss therapeutic issues. Email is preferable as it makes it easier to respond. When getting in touch by phone please only do so between the hours of 11am and 7pm.

Use of search engines

I do not “online search” my clients as a matter of course, but I may rarely do so in a time of crisis. For example, if you had failed to attend a session and I was concerned for your safety I may try to find out about you this way. If I did so, I would tell you about it the next time we met.

Business review sites

You may find my name on business review sites but I have not asked to be on these. Businesses do not get a choice! Clients are free to post whatever they choose and due to confidentiality, I cannot comment on anything that is posted. Indeed anyone (including a competitor) can post anything so it is advisable to be aware that reviews (good or bad) may not be representative of the views of real clients.

It is considered unethical by my professional bodies (the National Society of Talking Therapies and the United Kingdom Council for Psychotherapy) to publish testimonials and so you will not find any testimonials coming from me although it is always nice to receive private messages from clients who have completed their therapy.

Location-based services

If you use location-based services on your phone you should be aware that others may surmise that you are a therapy client if you are seen as “checking in” at my address.

6. Anti-discrimination Policy

Christos Bohoris is strongly committed to anti-discrimination. I value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage, economic status or political belief.

7. Death or incapacity of the therapist

If the therapist dies suddenly leaving potentially vulnerable clients then it is necessary to liaise with and inform outstanding clients of the therapist’s demise. Therefore, I have arrangements in place so that an experienced hypnotherapist (my clinical supervisor) will have access to the contact details of my active clients and will make contact with outstanding clients and offer the appropriate support and advice. Access to my confidential client notes will not be required.

8. Governing Law

The client and the therapist agree that these Terms and Conditions shall be governed by English law and that the parties submit to the exclusive jurisdiction of the courts of England and Wales.